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Artificial intelligence is being explored to improve customer service with smarter chatbots, dispatch network technicians more efficiently and automate simple, highly manual network operations tasks. It’s also being co-opted by bad actors to fuel smarter robocall and text scams, according to Transaction Network Services. TNS tracks robocall trends and provides software that authenticates calls and […]
The post ‘We all have to be careful’: GenAI is fueling voice and text-based scams appeared first on RCR Wireless News.