Posted on July 27, 2021

Categories automation, Business, customer service providers, Opinion, Reader Forum, robots, Software

How CSPs can leverage automation to deliver superior customer service (Reader Forum)

In the competition for customers’ business, communication service providers (CSPs) are emphasizing their commitment to customer service. In fact, an Ernst & Young survey discovered that

Posted on April 15, 2019

Categories Analyst Angle, Carriers, customer service providers, Devices, Opinion

Kagan: AT&T Ready 2 Go improves wireless customer experience

AT&T Ready 2 Go is a great service idea whose time has finally come. Instead of you going to the store to buy your next

Posted on October 8, 2018

Categories artificial intelligence, bots, chatbots, customer care, customer service providers, Opinion, Reader Forum, Sicap

Forget about telecom call centers – here’s how to build a chatbot (Reader Forum)

Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a

Posted on September 10, 2018

Categories Analyst Angle, Carriers, customer service providers, Opinion, T-Mobile US

Kagan: T-Mobile US tries to win users with “uncarrier” care

Great customer care and customer service is a winning strategy for any company. All the great companies have a strong focus on this area. Seeing