T-Mobile US refined focus on customer care earns J.D. Power recognition In August last year T-Mobile US launched “Team of Experts,” its answer to the ubiquitous
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Categories artificial intelligence, bots, chatbots, customer care, customer service providers, Opinion, Reader Forum, Sicap
Forget about telecom call centers – here’s how to build a chatbot (Reader Forum)
Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a
EVP of customer care discusses T-Mo’s success FORT WORTH, TEx.–As T-Mobile US has catapulted itself ahead of other wireless carriers in customer growth, its customer care