Forget about telecom call centers – here’s how to build a chatbot (Reader Forum)
Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a
Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a
Some of the most significant media disruptions have come from using a physical device to create friendlier and more frictionless access to media. Think of
The use of mobile network ‘big data’ can play a key role in tackling infectious disease, disasters and environmental crises, but the privacy of individuals
As a new school year begins, internet usage continues to transform K-12 education. The majority of today’s teachers routinely make homework assignments with the expectation that
The time is now for telecommunications, media and entertainment (TME) companies to start preparing for new 5G-enabled business opportunities and competitive threats that will arrive
The wireless access point (AP) will ultimately do more than simply offer users a Wi-Fi connection. As the age of wireless IoT convergence approaches, the
Editor’s note: Click here for part 1 and here for part 2 of this three-part series on blockchain technology in the telecom industry. The first six telecom
Since the first text message was sent in 1992, messaging as a method of communication has exploded in popularity. Free unlimited texting was incorporated into the majority of mobile operator packages in the
Editor’s note: Click here for part 1of this three-part series on blockchain technology in the telecom industry. Blockchain applications in the telecom industry `1. Blockchain in fraud
Blockchain for telecom: Operational systems and business applications 1. Introduction to blockchain It started with a Hash function… then the data blocks…then the chained/permissioned data blocks and mining
When we hear 5G, we automatically tend to think of incredibly fast connections with extraordinarily low latency for our mobile broadband experience. However, the 5G
FANG – Facebook, Amazon, Netflix and Google – is taking a bite out of traditional service providers’ business. By competing with telecommunication service providers (telcos)
Most often, we read of differences between the United States and Canada, but in one area, the people of both nations agree: neither country can
As the global network infrastructure is tasked with maintaining pace with voracious bandwidth demands that continue to rise exponentially, fiber optic wireline networks are often
The Federal Communications Commission (FCC) is set to adopt the long-awaited “One-Touch Make-Ready” (OTMR) regulatory framework today that will allow new entrants in the telecommunication