Posted on January 25, 2022

Categories artificial intelligence, bots, Featured, Podcast, Well Technically...

Well, technically… soon call bots will know you’re cursing at them: IntelePeer’s Cora Brito (Ep. 62)

Cora Brito, application support manager at IntelePeer, teaches me all about CPaaS and voice-automated AI. We also discuss the controversial topic of call bots. Are

Posted on October 8, 2018

Categories artificial intelligence, bots, chatbots, customer care, customer service providers, Opinion, Reader Forum, Sicap

Forget about telecom call centers – here’s how to build a chatbot (Reader Forum)

Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a

Posted on March 22, 2018

Categories AOS, Apstra, bots, Cisco, CloudCampus, Fundamentals, Huawei, intent-based networking, Juniper, Network Infrastructure, SDN, Software, Veriflow

Top five intent-based networking vendors

A new kind of networking Many vendors are shifting focus from software-defined networking (SDN) to intent-based networking. Although still an emerging technology, the basic idea behind