In sum – what you need to know AI for internal telco efficiencies – AI is being used so successfully in customer care and network maintenance that service agents are solving most problems without raising tickets, and network engineers are up to 70% time-richer New roles in the AI ecosystem – telcos are looking outwards […]
Categories ABI Research, agentic AI, AI, BSS, EDGE, enterprise, Fatih Nar, Fundamentals, generative AI, Nelson Englert-Yang, OSS, Petri Hautakangas, Red Hat, Spirent, Stephen Douglas, Steve Szabo, telecoms, Tupl, Verizon