U Mobile and AWS had started a PoC in July 2024 Malaysian carrier U Mobile has recently joined forces with Amazon Web Services (AWS) with the aim of integrating advanced generative AI solutions into its contact center operations. In a release, the telco noted that this strategic collaboration, which began with a Proof-of-Concept (PoC) in […]
Categories AI-Machine-Learning, AWS, call center, Carriers, customer service, Featured, generative AI, PoCs, U Mobile